Customer Service

Founded in 2010 and headquartered in Walnut Creek, California, GridX Inc. partners with utility providers, energy suppliers, and technology companies to progress the digital transformation of their business. The goal is to accelerate the clean energy transition toward a carbon-neutral economy.

The GridX Enterprise Rate Platform is a comprehensive suite of big data rate analytics solutions that streamline the design, implementation and marketing of emerging rate structures and customer programs, and increase consumer adoption of distributed energy resources (DERs), all while managing the complex billing needs of a distributed grid.

GridX is a turnkey software platform that optimizes business processes in the utility industry, such as utility billing, new rate and program design, revenue analysis, settlement, and customer engagement. The GridX Platform and suite of solutions, give customer-facing teams instant access to tools that get homes and businesses on the right rate.

The vast majority of consumers aren’t even aware that they have a choice between different electricity rates, and many people aren’t aware of alternative rate types either, such as time-of-use rates and real-time pricing. A surprising number of people even struggle to understand their current utility bill. This is where GridX comes in.

Based on hundreds of thousands of data points from smart meters, our solutions provide essential advice on making clean energy choices with highly accurate bill impacts. Utility customer service teams can instantly discover the optimal rate for residential and business customers through scenario and usage-based cost analyses.

From helping utilities design and implement new rates, to matching customers with those optimized for them, and accurately calculating the impact of energy-related actions on bills, GridX empowers utilities to swiftly deploy the modern electric rates and programs needed to decarbonize.

GridX software is cloud-based and calculates millions of bills in real time across any rate. It provides customers up to penny-level accuracy and articulates the cost impact of their utility service and clean energy decisions.

We allow customers to understand ways to save and how their behavior will impact the cost of energy.

These solutions improve customer experience and help establish a personalized and optimized ecosystem that includes the renewable electricity technologies individuals have installed.

Several utility providers across the United States have adopted GridX solutions with great success. Our web-based analytics tools allow your KAMs and CSRs to spend less time accessing systems and crunching numbers and more time assisting their accounts and customers.

For example, utility provider Southern California Edison (SCE) saw a 400% increase of usage of online self-service tools for pricing comparisons. After being able to fine-tune their energy plans, there was a rise from 66% to 82% in customers believing they got the best rate.

They successfully transitioned more than half of their 4.5 million residential customers to a TOU (time-of-use) rate. At the peak load in August 2022, residential TOU was estimated to generate up to 75 MW of load reduction.

And an East Coast utility provider with 1.1 million customers saw population-wide cost reduction impacts after implementing a TOU pilot, which has since been approved as a full scale opt-out program.

So we believe that we are in the middle of a nationwide transition to renewable electricity aided by digital analytics supported by big data and artificial intelligence..

Delivering on our clean energy future is complex. GridX exists to simplify the journey.

For specific inquiries or to schedule a demo, please let us know what you’re looking for through our contact form. A GridX specialist will happily get in touch.

You may also reach us by phone at (408) 909-2168 or on social media through our LinkedIn. To learn more about us, check out our video channel or catch up with the latest blog posts.