Customer, Service,

Advise

Customer Service

Give customer-facing teams instant access to tools that get homes and businesses on the right rate.

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Perform bill and cost analysis in real time

360°

View of accounts

98%

Bill projections within +/- $0.03

60

Bill scenarios calculated in less than 1 second

Instant answers

Deliver Actionable Insights in Real Time

Deliver Actionable Insights in Real Time
Support For All Customers

Support For All Customers

Instantly discover the optimal rate for residential and business customers through scenario and usage-based cost analyses.

“GridX’s complex calculations help our customers really understand not only what they’ve done in the past…but where they are headed looking forward.”

Matthew McRitchie

Product Experience Manager, Consumers Energy

No More Guesswork

Spend More Time Making Customers Happy

Spend More Time Making Customers Happy
Web-based Analytics Tools

Web-based Analytics Tools

Let your KAMs and CSRs spend less time accessing systems and crunching numbers and more time assisting their accounts and customers.

Billing Quality Accuracy

Analyze the Cost Impacts of Behavior Change

Analyze the Cost Impacts of Behavior Change
Insights Customers Can Trust

Insights Customers Can Trust

Know the exact cost impact of upcoming rate and tariff changes on every key account and provide homeowners with bill comparisons, forecasts and impacts of their decisions.

APIs

getSummary

Rate analysis results summarized over desired period.

billForecast

Bill calculation for the current bill cycle including the to-date and forecasted amounts.

billCompare

Insights into how and why customer bills fluctuate over time.

Key Products

gridx KAM

gridx

KAM

Get your most strategic business customers on the right rate.

gridx CSR

gridx

CSR

Quickly answer questions about rates, pricing and bill impacts.

Utility Company Customer Service Tools FAQ

Here are answers to common questions about GridX customer service. If you don’t see an answer to your question, contact us.

Founded in 2010 and headquartered in Walnut Creek, California, GridX Inc. partners with utility providers, energy suppliers, and technology companies to progress the digital transformation of their business. The goal is to accelerate the clean energy transition toward a carbon-neutral economy.

The GridX Enterprise Rate Platform is a comprehensive suite of big data rate analytics solutions that streamline the design, implementation and marketing of emerging rate structures and customer programs, and increase consumer adoption of distributed energy resources (DERs), all while managing the complex billing needs of a distributed grid.

GridX is a turnkey software platform that optimizes business processes in the utility industry, such as utility billing, new rate and program design, revenue analysis, settlement, and customer engagement. The GridX Platform and suite of solutions, give customer-facing teams instant access to tools that get homes and businesses on the right rate.

The vast majority of consumers aren’t even aware that they have a choice between different electricity rates, and many people aren’t aware of alternative rate types either, such as time-of-use rates and real-time pricing. A surprising number of people even struggle to understand their current utility bill. This is where GridX comes in.

Based on hundreds of thousands of data points from smart meters, our solutions provide essential advice on making clean energy choices with highly accurate bill impacts. Utility customer service teams can instantly discover the optimal rate for residential and business customers through scenario and usage-based cost analyses.

From helping utilities design and implement new rates, to matching customers with those optimized for them, and accurately calculating the impact of energy-related actions on bills, GridX empowers utilities to swiftly deploy the modern electric rates and programs needed to decarbonize.

GridX software is cloud-based and calculates millions of bills in real time across any rate. It provides customers up to penny-level accuracy and articulates the cost impact of their utility service and clean energy decisions.

We allow customers to understand ways to save and how their behavior will impact the cost of energy.

These solutions improve customer experience and help establish a personalized and optimized ecosystem that includes the renewable electricity technologies individuals have installed.

Several utility providers across the United States have adopted GridX solutions with great success. Our web-based analytics tools allow your KAMs and CSRs to spend less time accessing systems and crunching numbers and more time assisting their accounts and customers.

For example, utility provider Southern California Edison (SCE) saw a 400% increase of usage of online self-service tools for pricing comparisons. After being able to fine-tune their energy plans, there was a rise from 66% to 82% in customers believing they got the best rate.

They successfully transitioned more than half of their 4.5 million residential customers to a TOU (time-of-use) rate. At the peak load in August 2022, residential TOU was estimated to generate up to 75 MW of load reduction.

And an East Coast utility provider with 1.1 million customers saw population-wide cost reduction impacts after implementing a TOU pilot, which has since been approved as a full scale opt-out program.

So we believe that we are in the middle of a nationwide transition to renewable electricity aided by digital analytics supported by big data and artificial intelligence..

Delivering on our clean energy future is complex. GridX exists to simplify the journey.

For specific inquiries or to schedule a demo, please let us know what you’re looking for through our contact form. A GridX specialist will happily get in touch.

You may also reach us by phone at (408) 909-2168 or on social media through our LinkedIn. To learn more about us, check out our video channel or catch up with the latest blog posts.

How Can GridX Help You?