As utilities work to address grid challenges, they are finding that their existing Customer Information Systems (CIS) cannot handle the specialized, complex rates required by these large-load customers.
To bridge the gap, many are forced to rely on manual spreadsheets to calculate multi-million dollar bills. This creates significant risks:
- Error Prone Calculations: Spreadsheets are notoriously difficult to audit and prone to manual mistakes.
- Erosion of Trust: Enterprise customers expect transparency; basic, spreadsheet-calculated bills lack the context needed to build long-term trust.
- Stagnant Innovation: Relying on archaic systems makes it nearly impossible to rapidly launch the new programs and business models required for today’s market
Modernize Without “Rip and Replace”
This industry guide explores how utilities can move beyond manual processes to achieve high billing accuracy for any customer and any rate. Learn how to deliver the robust digital experience your most important customers demand while avoiding the expense and risk of a total CIS replacement.
