Rate & Program Analytics for Customer Accounts
As utility rates and programs become more important to driving demand flexibility, the ability to quickly and accurately answer customer questions is more critical than ever. KAMs and CSRs can now communicate how rate options, program participation, DER adoption and behavioral change impact energy bills.
Capabilities
Smarter, More Effective CX Teams
Evaluate the cost impacts for business accounts, including participation in rates and programs, voltage and phase changes, and behavior modifications. Group accounts into portfolios based on customer hierarchy or by manually grouping accounts using a set of supported attributes.
See the cost implications of upcoming rate or tariff changes for key accounts. Generate What-If analyses for new and hypothetical customers using load profiles to quickly respond to inquiries from economic development teams.
Become the “trusted energy advisor” by communicating the bill impact of DER adoption (solar generation, EV fleets, battery storage, etc.), as well as the impact of behavior changes and program choices.
Improve first call resolution and minimize average handling time (AHT) by providing KAMs and CSRs with “one-click” answers that customers are looking for.
Effectively address high bill calls by communicating the cause of changes to customer bills over time and offer rate, program and behavior recommendations. Increase customer satisfaction by offering rate change solutions and the cost impact of a new rate or program.
Business Case
Generate Big Savings & Improve Customer Service
Learn how a large midwestern utility used GridX Advise to serve customers more quickly and effectively, resulting in significant cost savings.
360˚
View of accounts
98%
Bill projections within +/- $0.03
$0.007
Average Discrepancy
MEDIA
GridX Advise Resources
Blog
An Easy Button for Key Account Managers
Learn how one utility streamlined the reporting process, saving an estimated 2,000 man-hours.
Case Study
Big Savings & Improved Customer Service
Learn how a large midwestern utility used GridX Advise to serve customers more quickly and efficiently.
Blog
Business Customers Need Improved Communication with Their Utility
Read how to address low customer satisfaction scores by equipping KAMs with proactive communication tools.
"Business customers are actively shopping new rate plans, looking for ways to manage rising electricity costs and deal with growing reliability issues. Utilities that recognize this trend and take proactive steps to engage with their business customers and help them lower costs, as well as respond more quickly to power outages and interruptions, are able to offset the negative effects of these issues on overall customer satisfaction."
Speedy, accurate answers to complex customer questions.
With GridX Advise, utilities can help their customers discover the rates and programs that are right for them. Current methods, like spreadsheet-based tools, make answering difficult questions about rates and high-bills slow and error prone. We allow KAMs and CSRs to stop worrying about getting the calculation right and focus on how to use the analysis to guide customers on their energy journey.
It’s time for a demo.
Let’s talk.