Key Account Managers (KAMs) spend hours on tedious, manual rate calculations that are prone to error. This case study details how a large midwestern IOU replaced its outdated, spreadsheet-driven process with GridX to automate rate analysis, dramatically cut operational costs, and deliver superior, proactive service to its most valuable C&I customers.

Today’s business customers demand accurate, real-time answers about complex rates and programs. Utilities relying on legacy processes face four critical challenges:

• Massive Time Sink: Manual work takes significant amounts of time for complex calculations and single account insights.
• Prone to Error: Spreadsheets are difficult to maintain, prone to human error, and limit the ability to deliver meaningful insights at utility scale.
• Knowledge Silos: Specialized knowledge of systems and data access is often mastered by a few, creating bottlenecks and risking knowledge loss when personnel change.
• Inability to Scale: It is nearly impossible to provide comprehensive annual reporting to all large customers with limited resources.