Deliver Personalized Cost & Rate Insights
Featuring a comprehensive set of rate and bill analysis APIs and customizable widgets, GridX Empower enables utilities to show customers the financial impact of their current behaviors and the potential savings from adopting eligible rates, programs and DERs.
Capabilities
Insights that drive action.
Drive enrollment in new rates and programs by instantly and accurately answering critical cost-related questions.
Reduce operational costs by helping customers proactively manage their energy costs with personalized bill insights delivered across their preferred channels.
Showcase the immediate financial benefits of customer behavior changes, such as shifting load, switching to a new rate or buying an EV.
Equip customers with personalized insights into how upcoming rate and price changes will affect their bills through rate comparison tools and timely alerts.
Case Study
GridX Creates Significant Savings and Streamlines CX
The GridX Empower suite of rate and cost analysis APIs and widgets deliver exceptional results at scale for utilities and their customers.
API Suite
Create custom experiences with our easy-to-implement APIs
Provide insights summarized across an analysis period. Results include all target scenario costs based on eligibility requirements. It also summarizes eligible rates and potential yearly savings for customers based on historical usage.
Compare monthly rate analysis results, which are pre-calculated and return the base scenario costs and all target scenario costs. The API also returns the line item details, usage breakdown, and all attributes and options per scenario per bill month.
Support real-time what-if analysis to help customers evaluate how DERs, electrification technologies and behavior changes impact bills and which rates and programs lead to the most savings.
Calculate energy costs on a per-interval basis, using the customer’s rate and historical consumption to communicate how their energy use over the course of a day, week or month impacts their bill.
Inform users of how and why their bills fluctuate over time by providing differences between bills and how outside factors impact these variances. It leverages algorithms to determine and classify reasons for the bill differences.
Populate current and historical data for the requested customer. This includes the customer’s contract details, attributes, bill summaries and rate history.
Support customer “what-if” questions regarding their bills. Modifiers are applied to the customer’s historical interval to simulate a vast range of scenarios representing customer behavior changes and technology adoption.
“In the new world of time varying rates, EVs and solar, the next logical step for improving customer satisfaction is helping customers understand the financial implications of the choices available to them, including time varying rates, EVs and solar.”
MEDIA
GridX Empower Resources
Case Study
Empowering TOU Transitions
When customers use energy is as important as how much they use.
Case Study
Driving Rate Program Enrollment
Meeting increased energy demand while providing clean, reliable, and affordable energy is no easy task.
Case Study
TOU for All!
Elevating the Customer Experience of Modern Rates
Offer customers rate options that are future proof and easy to understand.
Empowering customers to own their energy journey.
Customer expectations have changed dramatically as technology has advanced. They want answers to complex questions quickly and conveniently, and on their terms. Give them the self-service resources they want, improving customer satisfaction, and reducing your operational costs.
It’s time for a demo.
Let’s talk.