Innovation in ratemaking and customer engagement can help. Emerging rates structures have the potential to influence when customers use energy in a way that benefits them and the grid. But to be successful, we must implement them effectively to drive increased adoption

In this playbook, leading utility experts explain:

• The importance of aligning rates with utility, customer and grid objectives
• Why data and analytics are key to the success of new rates
• How personalized data drives TOU awareness and complex rate adoption

Implementing modern rate structures, including Time of Use (TOU) rates, is increasingly becoming a priority to meet regulatory mandates, manage a complex grid, integrate distributed energy resources, and achieve decarbonization targets. They are also a great way to save customers money and improve overall satisfaction with their utility.

To learn how you can successfully implement modern rate structures to address these objectives, read the Playbook: How Modern Rate Structures Drive Customer Satisfaction and Achieve Utility Strategic Objectives.