Back to Blog List

The State of Digital Transition for Utilities

Salesforce’s Sharon Talbott on the intersection of digitization and decarbonization.

Brad Langley

Brad Langley

VP Marketing

The smart meter unlocked a trove of data on how people use energy in their homes. And it created the opportunity for utilities to offer more services based on customers’ individual needs and consumption habits. These demand-side services are crucial for decarbonizing the grid, enhancing reliability, and integrating more renewables.

But many utilities are still in the early stages of digitizing their operations. As director of industry marketing for energy and utilities at Salesforce, Sharon Talbott is helping power providers get more digitally sophisticated.

“Utilities still keep a lot of their data in different silos, and then a lot of their processes are done on spreadsheets and with people handing packets of paper to each other with wet signatures and things like that. So a lot of utilities want to change that,” explains Sharon.

This week, Brad talks with Sharon about how she works with electricity companies to provide more digital services and products to their customers in order to modernize their operations.

Listen here or wherever you get your podcasts.

Published
Topics
Types

Share This

We are GridX

Unparalleled Accuracy

Unparalleled Accuracy

We process hundreds of thousands of data points to get bill impact projections down to the penny.

Single Source of Rates Truth

Single Source of Rates Truth

We use smart meter data to perform actual and hypothetical billing across all rates and tariffs, for every utility customer.

Complex Energy Scenarios

Complex Energy Scenarios

We get more EVs on the road, increase DER penetration and help customers shift energy use to when its cleanest.

Real-Time Analysis

Real-Time Analysis

We instantly deliver immense intelligence to optimize the implementation and marketing of modern rate plans.

Super Flexible Integration

Super Flexible Integration

We use APIs to seamlessly integrate with any CIS, billing or customer engagement technology.

End-to-End Coverage

End-to-End Coverage

We offer a complete suite of cloud based products to streamline the Utility Rate Lifecyle.