The State of Digital Transition for Utilities

The smart meter unlocked a trove of data on how people use energy in their homes. And it created the opportunity for utilities to offer more services based on customers’ individual needs and consumption habits. These demand-side services are crucial for decarbonizing the grid, enhancing reliability, and integrating more renewables.

But many utilities are still in the early stages of digitizing their operations. As director of industry marketing for energy and utilities at Salesforce, Sharon Talbott is helping power providers get more digitally sophisticated.

“Utilities still keep a lot of their data in different silos, and then a lot of their processes are done on spreadsheets and with people handing packets of paper to each other with wet signatures and things like that. So a lot of utilities want to change that,” explains Sharon.

This week, Brad talks with Sharon about how she works with electricity companies to provide more digital services and products to their customers in order to modernize their operations.