Unconventional lessons in customer experience
Utibe Bassey explains the importance of organizational culture – and how a revelation at a Wendy’s restaurant formed her personal philosophy.
Podcast
Utibe Bassey explains the importance of organizational culture – and how a revelation at a Wendy’s restaurant formed her personal philosophy.
In Nigeria, tens of millions of people live without access to reliable power. Utibe Bassey grew up in Lagos, and knows what it’s like to not have electricity to perform simple daily tasks.
When she moved to the United States as a teen, she didn’t think much about electric utilities. But she did think about how managers treat employees – a thought spurred by an unfortunate instance she witnessed while working at a fast food chain. Ever since then, Utibe has refined her personal philosophy, “Love as a KPI,” which prioritizes kindness and human connection in the workplace.
In this episode of With Great Power, Utibe tells Brad about how she puts her personal philosophy to work at Dominion Energy, where she is vice president of customer experience. She also talks about what it means to work in the power industry, having lived without access to reliable power in her youth.
